Forecasting & Resource Planning Analyst

Job Description

Intrum Justitia in Glasgow seeks a proactive Resource Planning Analyst to ensure operational readiness through data-driven forecasts and resource optimization. You will translate forecasts into staffing needs, monitor performance, and optimize workforce management systems.

The ideal candidate has experience in resource planning within a contact centre environment and possesses strong analytical skills. A competitive salary and benefits, including 33 days holiday and private medical insurance, are provided.