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Job Description

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Johnnie Walker Princes Street – Temporary Retail Associate

Location: Edinburgh

Pay rate: £12.85 per hour

Job type: Temporary

Our prestigious client, Johnnie Walker Princes Street, is currently looking for a highly motivated and proactive individual who will be responsible for processing deliveries/transfers, sending shipments (UK/International paperwork), maintaining inventories and updating records, as well as assisting customer enquiries over the phone/email. The role also supports the store team with customer requests and item personalisation (engraving).

The candidate must be a motivating presence, creating a collaborative work environment both back and front of house. Facilitating operational excellence and top-class customer service, contributing to the achievement of store financial goals.

Responsibilities

• Administer all company policies and procedures.
• Assist in all areas of stock, shipping, receiving protocol/policies and related paperwork.
• Investigate any stock errors or discrepancies, escalating concerns where necessary to the Management Team.
• Maintain and build interdepartmental communication to ensure excellent staff experience and customer service.
• Maintain and organize the stockroom to high operational standards.
• Create systems to maximize space in the stockroom and make merchandise easily accessible for staff.
• Ensure stock handling areas are kept clean and orderly, adhering to Health & Safety, Fire and Emergency procedures.
• Work closely with Management, colleagues and the Visual Merchandising Manager.
• Prepare for and support company driven promotions and launches to meet sales targets.
• Assist with local events as directed by the Store Manager.
• Track inventory levels for Retail Consumables and PPE.
• Keep the sales floor and merchandise neat, organized and stocked.
• Pack defective items or overstock and arrange return shipment per Head Office guidelines.
• Assist managers and associates in preventing theft and maintaining proper inventory.
• Facilitate loss prevention initiatives to reduce shrinkage and attend store meetings.
• Manage relevant training, development sessions, programs and meetings as directed by store management.
• Support servicing customers on the shop floor when needed.
• Check pre orders and personalization requests to ensure timely delivery to customers.

Customer Service

• Provide the highest level of customer service in person, over the phone and through email.
• Answer customer and sales associate questions about available items in stock.
• Retrieve items from the stockroom at customer request.
• Accommodate special requests for customers.
• Resolve all client problems and complaints quickly and effectively to ensure satisfaction.
• Process customer orders.
• Track customer shipments, follow up on tracking details to ensure smooth deliveries.

Skills & Qualifications

• Ability to work under pressure in a fast paced, challenging environment.
• Multi tasking capability, able to handle multiple tasks easily.
• Positive representation of the brand, promoting responsible drinking.
• Support sustainability protocols, ensuring correct disposal of packaging.
• Compliance with grooming and uniform standards.
• Proven retail and back of house experience required; previous sales and operations experience wanted.
• Excellent customer service, communication and organisational skills.
• Strong initiative and time management, detail oriented.
• Team player, proactive and highly motivated.

Our Ideal Candidate

• Demonstrates initiative and time management.
• Highly motivated, proactive, and collaborative.
• Good attention to detail and operational excellence.
• Professional approach with solid customer service understanding.
• Experience in retail and back of house environment.
• Proven operational excellence.

Key Information & Benefits

• Temporary ongoing role.
• Part time basis – 16 hours per week.
• Early morning starts and weekend work.
• Flexible starting time between 07:00 am and 10:30 pm.
• Pay rate: £12.85 per hour.

About Staffline

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.