Field Service Manager

Job Description

As Field Service Manager, it will be your responsibility to ensure effective and on time mobilisation and delivery of all required Field Service resources to meet outage demands placed on EthosEnergy Light Turbines Limited.

Line management responsibility for large team of Field Service Engineers, office-based Field Service Operations team and large tooling inventory.

This position can be based in either Aberdeen or Lincoln UK office.

Job Responsibilities

• Day to day management and support including but not limited to;
• Working within the FS management team to ensure the Company meets its contractual obligations to the Customer on time, within budget, safely and to the highest standard.
• Identification and reporting of ‘Value Add Opportunities’ or ‘Contract Variation’ for outages, to the Project Execution team.
• Support & engage in existing Sales, operational & review meetings
• Field Service point of contact for existing & potential Customer support.
• HSSE – further improve culture for empowerment, interventions and reporting of observations for safe execution of outages.Day to day line management of Field Service team and operations, including but not limited to:
• Operational planning to ensure effective and on time mobilisation of Field Service resources (personnel and tooling) to meet scheduled and unscheduled demands.
• Review capacity versus demand and identify gaps for personnel, training and tooling.
• Develop teams to improve overall level of available operational support and effective outage execution.
• Full direct line management responsibility for remote workers, office-based staff and tooling inventory.
• Ensure training and development plans in place with team members.
• Performance Excellence management.
• Ensure successful and robust QHSE culture within teams based across varying entities.
• Ensure training and competency assurance remains valid for the team.
• Ensure Field Service inventory of specialist tooling and equipment remains valid and fully maintained. Also, readiness state for deployment.
• Identify gaps in inventory to ensure effective future support.
• Key projects for delivery of Service Excellence initiatives, etc.
• Occasional site visit HSE inspections.
• Support ITO teams with supporting information pertaining to Field Service capabilities, etc.
• Ensure CRM system is fully up to date and remains valid for Field Service resource allocation and operations.
• CONC – minimise the cost of non-conformance for outage execution to align with Company targets and promote diligence.
• Scouting / planning to ensure resourcing solution is available for highly-probable outage opportunities within Sales funnel.
• Reduction in cost overrun for outage execution by ensuring completion either on time or ahead of schedule.
• Ensure utilisation targets exceed budget to help reduce cost of FS Organisation.
• Reduce overhead costs through utilisation of Company resources and reduction of external manpower spend, etc.
• Help to achieve EBITDA target through efficient and effective Field Service operations for outage preparation and execution, etc.
• Support an increase in revenue & profitability through the identification of additional works and sales opportunities.
• Ensure on time delivery of all required FS documentation to support outage preparation and execution including daily reports, QA/QC documents, final reports, etc.
• Align personnel attitudes and actions with EthosEnergy vision of behaviours and Service Excellence.
• Delivery – minimise schedule variation and be responsive to Customer issues and the turnaround of these to remain within project timescales for OTD.
• Timekeeping – ensure arrival at Customer sites, EthosEnergy facilities and meetings in good time and in line with expectations.
• Reporting – Ensure HSE & Quality documentation, reports and daily logs are issued within the contractual and agreed timeframes.
• Any other requests which are deemed reasonable

Required Skills / Knowledge

• Knowledge and understanding of rotating turbine equipment
• Planning & organisational skills.
• Ability to work under pressure and to very tight timelines, in very fast paced and changing environments.
• Innovative thinker, flexible and adaptable.
• Excellent people skills with effective and reliable communication skills, including presenting.
• Committed to ensure the job demands are met
• Knowledge and understanding of rotating equipment and associated packages.
• Responsiveness, ability to respond to planned and unplanned FS demands.
• Management and development of personnel.
• Delivery of key projects.
• Service Excellence initiatives.
• Management of tooling / equipment inventories.

Experience

• Extensive experience within Field Service specialising in Light Turbines.
• Experience with full line management responsibility for Light Turbine Field Service team, tooling resources and Field Service Operations on a global level.
• Previous experience working with relevant functions to ensure effective deployment and OTD of outage execution to meet or exceed all Customer demands.
• Experience of working in operations within a fast-paced Service environment, or equivalent

Education Requirements

• Recognised Degree level of engineering &/or leadership qualification, or equivalent demonstrable experience.

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.