Field Service Engineer (Edinburgh) InPost UK Offices Network Health Edinburgh Office

Job Description

Overview

Want to be part of a UK hub in a global business that is scaling rapidly and evolving fast? If so, read on, as we’re looking for a Field Service Engineer to join our Network Health team!

Our mission is to become the UK’s leading out-of-home business with a fast-growing network of thousands of smart lockers, hundreds of leading retail partners, and the launch of our transformative Send service, bringing freedom to anyone with a parcel.

InPost UK is building an unparalleled group of talent committed to power our mission to reshape the way parcels move and redefine eCommerce logistics. Our team is packed full of top notch experts in e commerce, technology, scale up growth, sustainability, logistics and supply chain. We collaborate, innovate, support each other and leave egos at the door.

About the role

A hands on field based role to repair our parcel lockers on client sites. Tasks include break fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. The role also involves developing new solutions and maintaining technical documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within Edinburgh to focus on covering this patch area.

Hours are 8:30 – 5:30 (40 hour work week). A van is provided for company use only.

What you’ll be doing

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.

• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.

• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.

• Processing and reporting on assigned repairs using communication channels utilised within the organisation.

• Managing tools and components for parcel locker machines.

• Handling systems for managing personnel related matters.

• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines.

• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.

• Participating in the development of solutions for new types of parcel locker machines.

• Preparing and updating technical manuals and documentation.

What we need from you

We’re looking for people ready for a fast paced environment who enjoy problem solving and can balance today’s tasks while building for the future. We want individuals with drive, natural curiosity, and the desire to do things differently and brilliantly.

• Similar experience in a field service technical engineering role on electrical/mechanical equipment.

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.

• Strong analytical and troubleshooting skills for resolving complex technical issues.

• Excellent verbal and written communication skills, with the ability to provide technical training.

• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.

• High accuracy in quality control and documentation updates.

• Experience working with diverse teams, including international subcontractors and internal staff.

• Flexibility to travel for service and training activities both in the UK and occasionally internationally.

• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.

• Effective time management and the ability to handle tools and components responsibly.

Benefits

• Enhanced Annual Leave – 26 days plus the option to buy additional days per year
• AXA Health Care – top notch health coverage
• Enhanced Parental Leave – support during family moments
• Rail Loan – purchase an annual season ticket, expense it through InPost expenses procedure, and enjoy interest free repayment over the year
• Volunteering Days – paid day to make a difference in your community