Field Service Engineer

Job Description

Overview

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a dominant player in laboratory gas generation- a market which is estimated to be worth over £250m globally and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division. Based in Barcelona, you will carry out service visits within Iberia and other European countries, covering Peak Scientific, Industrial and third-party products to maintain the local installed base in operational condition. Approx. 75% of your time will be traveling within the EMENA region.

Responsibilities

• Carry out routine maintenance, emergency repairs, installations, training, and general support to ensure total customer satisfaction.
• Respond promptly and professionally to customer service requests via phone and email.
• Provide clear, accurate service reports through the mobile CRM for all work completed.
• Maintain and replenish personal parts stock and complete inventory checks as required.
• Support other Field Service Engineers/Technicians in the region when needed.
• Work closely with sales, marketing, logistics, engineering and production to ensure strong communication and customer support.
• Proactively develop and expand your knowledge of the full product range

What you will bring

• Strong background in industrial mechanics with proven ability to read pneumatic diagrams.
• Knowledge of electricity and electronics, including understanding electrical schematics to support troubleshooting is disabled
• Able to work under pressure and meet tight deadlines using effective problem solving skills.
• Self motivated with the ability to work independently/autonomously.
• Strong communication, interpersonal and organisational skills.
• Fluency in Spanish and English is essential to communicate with clients and colleagues.

Peak Scientific was established nearly 30 years ago, and is a leading innovator in the design, manufacture and support of high-performance gas generators for analytical laboratories, with direct operations in every continent around the world. This success is a result of a continual focus on manufacturing cutting-edge products and in directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

Our values are structured around our colleagues, our customers and our service, and while our approach and atmosphere within the business is fun, friendly and informal, our priority is always on delivering successful outcomes for our customers. At the heart of Peak is a focus on ‘doing the right thing’, it’s an informal approach but one which is well-known and understood throughout our business.

There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment. If you can see yourself in our global business, please submit your CV in English for consideration.

Peak Scientific is an equal opportunity employer and values diversity at our company. We welcome applications from all qualified individuals regardless of their religion and beliefs, race, sexual orientation, age, gender identity, disability or any other protected classification.