Field Service Area Controller (Dispatcher) or Trainee

Job Description

Field Service Area Controller (Dispatcher) or Trainee

TSG UK Solutions Ltd

Location: On site / Longforgan, Dundee DD2, UK
Job type: Permanent / Full-time
Sector and subsector: Office Support Other
Annual Fixed salary: £28315.00

TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.

• Successfully control and co ordinate interventions (site visits) for approximately field based engineers.
• Management of interventions until successful conclusion for customers.
• Provide and progress customer quotations for chargeable works outside of normal contracts.

Key Responsibilities

• Call Handling (to receive and log into Database all service calls when call handlers are busy)
• Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
• Completion of daily/weekly and monthly reports
• Daily administration as directed by Call Handler & Area Dispatch Supervisor
• Log and, where applicable, deal with customer queries and complaints

Skills & Abilities Required (Essential)

• Previous experience in a customer service role
• Good organisational & time management skills
• Proven ability to multitask
• Successful working as part of a team
• Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
• Flexible working when required
• Good understanding of IT and software packages

Reasons to join us

• Free Parking
• Health Benefits Package
• Life Assurance
• Hybrid working can be discussed as an option upon completion of training and proof of competency
• A bonus scheme is in place which is based on performance related objectives

TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.