Executive Complaints & FOS Liaison Specialist

Job Description

JPMorgan Chase & Co. in Edinburgh seeks a Customer Service Specialist to deliver outstanding support within Banking Operations.

You will resolve inquiries and high-risk complaints, collaborating with Fraud Investigations, Compliance and other teams to ensure a smooth, compliant customer journey. The role involves shift work across mornings, evenings and weekends, offering exposure to regulatory reviews, risk management and a dynamic banking environment.