Electrical Support Engineer

June 21, 2024

Job Description

Large well established manufacturer looking for the services of an M&E Technical Support Engineer

The role:
Our client is a large electrical manufacturer based on the outskirts of Glasgow – looking for the services of an Electrical Technical Engineer, (would consider mechanical background with basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and assist/support the sales division.

The position involves pre-sales support, working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.

Principal Tasks

• Collaborate with the sales team to identify customer needs and develop technical solutions.
• Provide pre-sales support by answering technical questions.
• Participate in customer meetings to ensure technical solutions offered meet their needs.
• Take part in technical and product demonstrations from time to time.
• Analysis of technical application of company products and competing equipment to meet customer needs.
• Provide post-sales support, troubleshoot technical issues ensuring customer satisfaction.
• Work closely across company departments to ensure customer requirements are accurately understood and delivered.

Principal Skills Experience and Qualifications

• Minimum HNC level in an engineering discipline, preferably electrical
• 3+ years of experience in a technical sales role, preferably in the switchgear industry
• Strong technical skills and ability to understand complex technical concepts.
• Excellent communication skills, both verbal and written, and an ability to present technical information concisely.
• Strong interpersonal skills and ability to collaborate with cross-functional teams.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• The following skills are desired, however full training will be provided:
• An understanding of LV distribution systems
• An understanding of Single Line Diagrams and General Arrangement Drawings
• Experience of hosting interdepartmental contract/enquiry reviews and reporting
• Experience with Trimble/Hevacomp/Similar
• Understanding of IEC standards for low voltage switchgear

If you are an Electrical Engineer or Mechanical with an electrical knowledge looking for their next career move with this international company, or a Graduate Engineer with a minimum of a year’s experience, and interested – please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:-

What you need to do now

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