Edinburgh-Based AI Legal Support Engineer

Job Description

Wordsmith is seeking a Support Engineer in Edinburgh to provide fast, thoughtful, and technically rigorous help to customers. You’ll own inquiries from first response through resolution, diagnose using logs and traces, and collaborate with Engineering to implement fixes.

The role supports a follow-the-sun model with alignment to regional hours. You’ll read logs, use diagnostics, and communicate clearly with customers while maintaining ownership of cases and contributing to knowledge bases and