Ecommerce Administrator

Sales & Marketing
Renfrewshire
July 4, 2026
Permanent
Urgent

Job Description

Allstaff Office Division are delighted to bring to the market the role of Ecommerce Administrator to join a dynamic and growing e commerce team for a well established manufacturing company based near Renfrew. This is a permanent full time role with hours Monday to Thursday 8:30am – 5:00pm and Friday 8:30am – 4:00pm.

Role Overview

As an Ecommerce Administrator, you’ll play a key role in delivering an outstanding customer experience from order through to delivery. You’ll respond to customer enquiries via email, live chat and social media, resolving issues efficiently and ensuring every interaction is positive.

Responsibilities

  • Respond to customer queries and assist with returns, exchanges and product faults via email and live chat.
  • Respond to customer comments with a positive and responsive tone.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Ensure customer satisfaction by providing friendly and efficient service.
  • Maintain accurate customer records and order information.
  • Use a range of digital platforms including Shopify, Klaviyo and Gorgias.
  • Produce weekly and monthly reports collating data such as email response volumes, response times and returns processed.
  • Manage community via review and loyalty programmes.
  • Collaborate internally to provide customer feedback on products and the online customer experience.
  • Liaise with the warehouse team to ensure prompt dispatch, order fulfilment and delivery targets are achieved.
  • Communicate with Ecommerce and Marketing teams to ensure accurate product information is maintained.
  • Demonstrate excellent product knowledge and enthusiasm for the sector.

Requirements

  • Proven customer service experience.
  • Digital proficiency essential.
  • Proficiency in Microsoft Excel.
  • Impeccable written communication skills.
  • Ability to work both independently and collaboratively within a fast paced environment.
  • Agile team player with excellent time management skills.
  • Strong attention to detail and ability to multitask.
  • Requirement to work onsite five days per week.

Benefits

  • Collaborative and supportive working environment.
  • Opportunity to upskill and train in new areas.
  • Free parking.

Location

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