Job Description
Dutch Speaking Customer Service Advisor
Edinburgh – Office Based
£26,800
Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in Dutch? Ready to build a career in customer service?
We’re looking for a Dutch Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same-this could be for you.
What’s in it for you?
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan (dental, optical, physiotherapy & more)
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Life & health insurance
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Regular team events & incentives
- Refer-a-friend bonus scheme
The Role
As a Dutch Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
Your day-to-day will include:
- Handling customer enquiries via phone, email, and live chat
- Providing solutions with empathy, professionalism, and efficiency
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
- Working collaboratively with your team and contributing to a positive environment
What we’re looking for
- Fluent Dutch and English (essential)
- Previous customer service experience
- Strong communication and interpersonal skills
- Confident using Microsoft Office and handling written communication
- A calm, solution-focused approach under pressure
- Positive attitude with a genuine passion for helping customers
Why apply?
This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
