Digital Support Apprentice

June 2, 2024
£18500 - £18500

Job Description

Multrees Investor Services are an award-winning investment services company who operate in the Financial Services sector. They support transformational change through a range of outsourced investment services to wealth managers, private banks, family offices and advisory businesses.

There are two apprenticeship opportunities within their Risk & Compliance department where both apprentices will work on a rotational basis. This is a really exciting opportunity where you will play a key role in understanding the business, ensuring compliance, managing risk through assisting with process related tasks to support Multrees’ Risk and Compliance functions objectives.

Multrees have supported numerous QA Apprentices throughout the years so don’t worry, you are in safe hands!

What you will be responsible for:

  • Become a superuser of Workbooks (a CRM system) where you will record data regarding risk events for the business
  • Perform compliance checks using SmartSearch (an anti-money laundering system)
  • Contribute to the organisation’s continuous improvement initiatives by reviewing and recommending improvements to company procedures and the systems mentioned above
  • Create and maintain records using Microsoft spreadsheets to ensure information is up-to-date, easy to access and accurate
  • Support the team with scheduling tasks, mailbox management, issue recording and monitoring
  • Assisting with the collation and preparation of management information
  • Perform follow ups with the business for the timely completion of tasks

What qualities and skills you should have:

  • Good analytical skills
  • Good problem-solving skills
  • Ability to communicate confidently
  • High levels of accuracy
  • Good attention to detail
  • Must be able to work to deadlines and organise workload
  • Team player


£18,500 per annum. Your salary will be discussed upon completion of your apprenticeship.

Working hours:

Monday to Friday, 9am – 5pm


  • Cycle to work scheme
  • Private health insurance
  • Income protection
  • 25 days holiday allowance plus 8 public holidays
  • Life assurance
  • Discounts
  • Pension
  • Dental cover
  • Travel season ticket loans
  • Volunteer time off
  • Supportive working environment

Future prospects:

There is the opportunity for continued employment within this team should you perform well during your apprenticeship. We want you to grow, succeed and become a permanent team member.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!