Designer – Kitchens, Bedrooms & Bathrooms

Job Description

Purpose of the Role

Create bespoke, high-quality designs for a range of customers. To provide an excellent customer experience to those customers through guidance, advice and up to date product information. To meet and deliver customer expectations in a courteous, efficient and timely manner. Build and maintain profitable customer relationships, drive sales, and seek new business opportunities with new and existing customers, architects, and contractors.

Key Responsibilities

• Following customer briefs, design and present high-quality bespoke kitchen, bathroom and bedroom designs.
• Researching and selecting materials and products relevant to customer budgets.
• Deliver excellent customer service levels at all times, in person (in store and in private residencies), over the phone and by email.
• Visit customers’ homes to discuss requirements, take measurements and advice on suitable design solutions.
• Interpreting and translating customer wishes into a CAD drawing with a supporting detailed quotation.
• Greet customers, be attentive to their questions and queries, recommend products, highlight offers and seek expert guidance if needed.
• Remaining up to date with the latest industry techniques and methods, researching required product information using available resources to advise, inform and guide the customer and colleagues.
• Where possible guide the customer to our associated products which may be relevant to the project.
• Meet customer expectations by achieving deadlines and ensuring the customer is consistently informed of all stages of the project.
• Working with the administration support and Goods In to ensure that orders required for delivery are picked and packaged in a timely manner.
• Following up on customer quotations, documents progress and gains and losses.
• Manage complaints in a professional and timely manner.
• Escalate critical issues to management in a timely manner.
• Complete any other reasonable duties as directed by the Head of Operations/Lead Designer to aid business/department success.
• Assist the department with regular sequential stock counting.
• Adhere to Group Policies and Procedures.
• Adhere to the Group Health and Safety Policy.
• Adheres to and delivers the Group Values in all aspects of the role.

Essentials Skills and Knowledge

• Previous experience of kitchen/bathroom/bedroom designing using relevant software.
• Works in a professional and efficient manner.
• Organised with a high level of accuracy and attention to detail.
• Experience in sales, commercial awareness, and customer service.
• Excellent verbal, written communication and listening skills.
• Ability to multi-task, prioritise and work well under pressure.
• Ability to work independently and within a team.
• Proficiency in Microsoft Office and design software

General Information

Based in the main building of Norman Piette in Guernsey, this role will enable to the postholder to develop a wide range of skills and knowledge on the job and will be supported to progress within the Group if desired. The postholder requires an appropriate Population Management document or equivalent.