Deputy General Manager

Job Description

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for both short and long stays.

What you will be doing as an Deputy General Manager;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Frasers Hospitality! As Deputy General Manager you will play a key part in delivering exceptional customer service, assisting the General Manager in overseeing the operation of the property to ensure total guest satisfaction. Whilst overseeing the property operations, this role supports all departments in delivering high standards consistently.

You are a flexible and enthusiastic individual with a passion for hospitality, who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you enjoy the idea of a varied job, and are looking to grow as a people manager, this role will help you develop these skills further as you gain experience across multiple departments and have the opportunity to be innovative and bring a positive change to the role and its responsibilities.

What we’re looking for:

You have proven experience in a similar role.

Excellent attention to detail and time management skills.

You are an enthusiastic individual with a passion for customer service.

You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.

You would like to build upon your leadership and team management skills.

You must be eligible to work in the UK.

In addition to competitive rates of pay we offer:

Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.

Fully funded Apprenticeshipprogrammes that support you in developing your career

High Street Discounts on a range of high street shops, experiences, holidays and much much more.

Cycle to work scheme – save up to 40% on a wide range of bikes.

Healthcare Cash Plans – dental, optical, medical and more available from £5 per month

Referral schemes that pay up to £1500 (just for getting your friends a job!).

Uniforms are provided.

We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.

We work with

Wagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.

We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.

Employee Assistance Programme- free, confidential advice available 24/7 to you and your family.

Additional day off for your birthday.

Plus, on completing your probationary period you will be provided with:

Bonus Plan based on clear and transparent KPI’s.

Life Assurance.

Our Sustainability Goals:

100% of our electricity is generated using renewable energy.

We recycle, have removed single use plastic from our day-to-day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a key focus for everyone.

We have moved to a chemical free cleaning system in our

properties with an enzyme based eco-friendly system for apartment kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.