Delivery Lead

Job Description

Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

Role: Delivery Lead (6 Month FTC)

Salary: £39,000 – £42,000 per annum
Status / Location: Hybrid working Glasgow

We’re looking for a highly organised and solutions-focused Delivery Lead to join us on a 6-month fixed-term contract.

This is an exciting opportunity for someone who enjoys bringing structure to complexity, keeping multiple workstreams moving and working with stakeholders across the business to turn plans into action. Whether your background is in change delivery, product, business improvement, operational remediation, incident management or transformation, you’ll be someone who thrives on making things happen.

We’re looking for an individual who can think creatively, challenge the status quo and find practical solutions to business challenges whilst maintaining a clear focus on delivery.

What You’ll Be Doing

Working closely with the Operational Risk & Incident Manager and stakeholders across the business, you’ll be responsible for driving delivery activity from concept through to implementation.

You’ll:

• Coordinate and manage multiple business-critical workstreams and priorities simultaneously.
• Develop clear delivery plans, milestones and actions to ensure successful execution.
• Organise and coordinate people, resources and activity to achieve agreed outcomes.
• Manage delivery backlogs and maintain visibility of progress across initiatives.
• Facilitate structured, sprint-style delivery activity to keep momentum and accountability high.
• Identify risks, dependencies and blockers, escalating where appropriate and driving resolution.
• Help translate complex business problems into practical, achievable actions.
• Work collaboratively with teams across Operations, Customer Services, IT and business support functions.
• Support remediation, business improvement and operational change initiatives.
• Ensure delivery activity is aligned with customer outcomes, governance requirements and regulatory expectations.
• Provide clear reporting, updates and recommendations to stakeholders.
• Promote a culture of continuous improvement and pragmatic problem-solving.

What We’re Looking For

While financial services experience would be an advantage we are more interested in how you’ve delivered results, influenced stakeholders and kept projects moving.

You’ll Likely Have Experience In

• Business change, transformation or operational delivery.
• Product delivery or agile working environments.
• Business improvement, remediation or incident management programmes.
• Coordinating delivery across multiple stakeholders and teams.
• Managing competing priorities in a fast-paced environment.
• Driving actions through to completion and holding stakeholders accountable.
• Working within large, complex organisations.

You’ll Also Bring

• Excellent organisational and planning skills.
• A proactive, solutions-focused mindset.
• Strong stakeholder management and influencing abilities.
• The confidence to challenge constructively and think differently.
• Excellent communication skills and attention to detail.
• The ability to remain focused and resilient when managing multiple moving parts.
• Experience within financial services or another regulated environment.
• Exposure to agile or sprint-based delivery approaches.
• Knowledge of governance, risk or operational resilience frameworks.
• Experience supporting business remediation or customer outcome initiatives.

This role offers the opportunity to make a genuine impact on key business initiatives while working with a broad range of stakeholders across the organisation. You’ll join a collaborative environment where ideas are welcomed, continuous improvement is encouraged and delivery matters.

If you’re someone who enjoys bringing order to complexity, driving progress and finding solutions where others see obstacles, we’d love to hear from you.

With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.

We support life inside and outside work, offering:

• Recognition awards: Win exciting prizes, including one week’s annual leave plus £3,000 spending money.
• Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
• Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
• Supporting the future: 10% employer pension contribution, 4 x group life cover.
• Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans.
• Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.

Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday.

We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.

16 Blythswood SquareGlasgowG2 4HJUnited Kingdom