Customer Team Leader

Job Description

Customer Team Leader

Location: 14 High Street, Tain, IV19 1AE

Pay: £14.48 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening (6am), closing (10.15pm), and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss availability further at interview.

30% colleague member discount in store.

Apply easily from your mobile by completing our assessments – no CV needed.

You must be aged 18+ to authorise age related sales.

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer more choice and new services to our customers. You’ll be a familiar face in the community, build relationships, and help us stay connected with local and national charities. You’ll also champion Co op membership and support the growth of our unique business.

What you’ll do

• Own the day to day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co op products in store
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Market leading policies to help you through life’s big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.