Customer Support Engineer

July 14, 2024

Job Description

Mechanical Support Engineer Remote & Site Based UK wide – 6 months training – Starting salary £28-30k – Fab business – great people – Inclusive Team – 10mil turnover and growing! Giant Key Account customer across Europe – This is a technical support engineer role for someone with maturity, drive and maybe taking a career path left turn. Fab role and people! We are looking for a technology enthusiast with superb customer service skills, great communication skills, and ability to demonstrate, direction, drive, capacity to learn and get stuck in with problem solving.
Start July/August 2024 – Speak to Natalie at Duval for more details

Home based (70-80%) and Client site based (20-30%)! Superb starting salary and training, laptop, mobile etc.
Starting salary £28,000-£30,000 with holidays training, benefits and growth!

The company:
These guys are a dynamic automated storage company providing intelligent and innovative storage solutions across a diverse market portfolio. Complimenting these solutions with a world class customer support service that is unrivalled in the industry. A team of tech and mechanical enthusiasts who strive to continuously develop new technologies and aiming to facilitate that creativity wherever possible. A rapid growth in the adoption of automated systems combined with a track record of pioneering intelligent storage packages has led to requirement to expand their support team.

The role of REMOTE SUPPORT ENGINEER is an exciting role that involves providing vital remote support assistance for automated machines across the world. You will also spend time at customer sites, working to improve your understanding of the machines and assisting the installation team.

  • We are looking for a candidate with great technical aptitude & enthusiasm this could be in anything mechanical or IT related
  • You also need to have the ability to learn quickly, work on multiple things at once and work under pressure.
  • You will need to work on several machines at the same time which will require a calm and collected approach to your work.
  • Able to work efficiently from home, a stable internet connection, and the ability to travel within the UK, Europe and occasionally further afield
  • Ideally you will have an eye for efficiency and working out where you can increase your productivity.
  • Flexibility is a key part of the position and our staff love the ability to influence their shift patterns each week.
  • You will work a 37.5hour week and will cover 5 shifts a week.

You will work a variety of shifts: 7am-1pm, 1pm-7pm and 7pm-7am these will be across week and weekends

This role is based from home (70-80%), with fully expensed travel to customer sites (20-30%)

You will receive full on the job training which will consist of shadowing senior engineers as they guide you through the functions of the machines and how to trouble shoot any of the number of issues that arise. You will also work as part of the onsite engineering team which will include the chance to travel to many different countries to assist with the smooth operation of their machines.

Key Role Elements – Remote Support

  • Converse with the clients and establish their issue and provide a courteous and efficient troubleshooting & support service
  • Working to resolve physical machine issues remotely through a computer, carefully analysing all the available data to work safely to resolve the issue quickly.
  • Utilizing your skills to triage multiple jobs as they come in ensuring that the most pressing are dealt with first, while ensuring the rest are still completed in a timely manner.
  • Reporting of persistent issues or breakdowns through the appropriate channels, ensuring a thorough and accurate description of the issue is given.
  • Working out of hours on a rota basis to provide clients with 24/7 support
  • Travelling to client sites to improve your knowledge of the machines and assist the installation team
  • Working independently predominantly but with the ability to work with a team when required.
  • Team work is especially important when requiring assistance on a problem or helping others with theirs. You must be able to ask for help!

Working from home – you must be able to focus while on shift to provide our clients with a fast and efficient service.

Top role with Natalie at Duval Get in touch asap !

JOB SPEC: SALARY: £28,000 – £30,000 (Based on experience)
CONTRACTUAL HOURS: Full Time Perm: 37.5 Hours per week
PLACE OF WORK: Home working
WORKING DAYS: Rota based on any day of the week or weekend
WORKING HOURS: 6am – 1pm or 1pm – 8pm
NIGHTSHIFTS: Following training and time spent mastering the role, nightshifts required once a month consisting of 8pm – 6am Friday, Saturday and Sunday.
PROVIDED WITH: Laptop, Mobile Phone and travel expenses when required.