Customer Success Manager – Edinburgh Drive Adoption & Impact

Job Description

Wordsmith in Edinburgh is hiring a Customer Success Manager to be the hands-on, day-to-day champion for our customers. This is not a quota-carrying role; your job is to make customers successful: onboard quickly, answer questions, keep the shared inbox humming, and drive adoption across teams.

It’s an early-career role with real responsibility from week one. You’ll work directly with customers every day and see how your work translates into value and revenue retention and growth for Wordsmith.