Customer Success Advisor – Glasgow

Job Description

Company Description

Starting Salary: £12.71 per hour (flexible with industry experience)

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

As a Customer Success Advisor you will be responsible for providing ‘cut above’ customer support via various channels of communication including telephone, email.

Key Responsibilities

• Processing customer orders in a timely and efficient manner and ensure accurate dispatch log




• Respond promptly to customer inquiries and provide advice and support in line with our luxury standards




• Build and maintain strong working relationships with our branches and wider teams




• Package and post high value web orders and special orders securely and in line with company policy




• Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team




• Enhance sales performance by responding to sales queries




• Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales

Requirements

Qualifications & Experience:

• Previous retail experience would be advantageous




• Passion for jewellery, gemstones, and precious metals




• Excellent interpersonal skills with the ability to engage and connect with clients.




• High attention to detail and accuracy

Other information

Benefits:

• Excellent career development opportunities and a clear development path




• Accredited industry training and qualifications (fully-funded)




• 29 days holiday per year




• Company life assurance of three times your salary for all colleagues




• Generous staff discounts