Customer Services Assistant
Job Description
Customer Services Assistant – Customer Service Centre
Location: Potential for Hybrid – any ACHA Office
Contract: Temporary Maternity Cover until 30th April 2027
Employment type: Full Time
Hours: 35 hours per week, Mon Fri 9am to 5pm
Salary: £24,480 – £25,867
Responsibilities
- Deal with day to day customer enquiries via the Freephone line, relating to the association’s services
- Provide excellent customer service to customers, staff and contractors
- Maintain accurate records and perform routine administrative tasks
Qualifications
- Minimum of 3 Standard grades or equivalent
- Competent in the use of Microsoft Office packages
- Strong organisational, administrative and communication skills
- Ability to provide excellent customer service
Equal Opportunities
ACHA welcomes applications from all sections of the community and is committed to promoting equal opportunities. All posts will be subject to a Disclosure Scotland check.
