Customer Service Support Specialist

Job Description

Job Title

Customer Service Support Specialist

Location

Erskine

Job Type

Full-time / Permanent

Overview

We are seeking a highly organised and detail-oriented Customer Service Support Specialist to join our team. This role is primarily non-customer-facing and involves supporting internal teams, managing quotes, and ensuring smooth project delivery processes.

Key Responsibilities

• Manage customer project delivery for low-risk, small-to-medium scope projects
• Handle straightforward legal and commercial tasks related to project activities
• Read, analyse, and manage data from emails and spreadsheets
• Act as an intermediary between Sales and Remarketing Managers to create and manage quotes using Microsoft Dynamics D365
• Take ownership of quote management, ensuring clear communication between Sales, Remarketing, and the factory (TRC)
• Understand and follow business workflows, compliance metrics, and internal policies
• Maintain knowledge of country-specific regulations, including import/export laws and global trade requirements (training provided)
• Manage the handover process from quote to order using email and Microsoft Dynamics D365
• Support general administrative and compliance related tasks as required
• Assist in managing client delivery relationships at a junior to mid level
• Occasionally represent the organisation in communications with external stakeholders
• Support project team coordination, including managing internal and external resources (teams under 7 people)
• Encourage skill development within the team and provide constructive performance feedback

Skills & Experience

• Strong attention to detail and organisational skills
• Ability to manage and interpret data across multiple systems
• Good communication skills and ability to work across multiple teams
• Understanding of basic project management methodologies (or willingness to learn)
• Comfortable working with Microsoft tools, particularly Excel and Dynamics D365 (or similar systems)
• Ability to prioritise workload and manage multiple tasks effectively

Education & Career Development

Suitable for entry-level candidates or those seeking career progression. Opportunity to develop project management skills and work towards advanced capabilities, with participation in the company’s Project Management (PM) professional community and ongoing training and development provided.

Benefits

• Health & well being: comprehensive benefits supporting physical, financial and emotional well being
• Personal & professional development: programmes to help you reach any career goals
• Unconditional inclusion: a workplace that values diverse backgrounds and offers flexibility to manage work and personal needs

Equal Employment Opportunity

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBTQ employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit and business need. All applicants are considered in a fair and inclusive environment.