Customer Service Manager


Job Description

Are you an exceptional leader?
Do you know what great service looks like?
Wanting hybrid work and to join a growing and exciting company?
Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer.
They are now seeking a customer service manager to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds.
As a customer service manager you will be tasked with managing a team that offers the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. Whilst actively managing and providing ongoing coaching to each team member through monthly 1-2-1’s and regular ‘huddle’ sessions.
If you have a passion for leading from the front, nurturing new talent and constantly striving for improvement then this position could be just for you.
Likewise if you want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.
Given the nature of this role we are only seeking individuals with the following skillset:
Experience in managing a customer service team within a call centre environment,
Excellent communication skills
Complaint or resolution experience
Ability to multi-task and prioritise workload
Brings natural energy and can motivate those around them
Previously worked towards set KPI’s
Knowledgeable on reporting and CRM systems
The position pays up to 34K (DOE) per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans.
Although they operate between Mon – Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm (8 hour shifts).
Ideally they are looking for an immediate start and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.