Job Description
CR Smith is Scotland’s longest established and most successful home improvements company with a highly recognisable brand that is synonymous with quality.
Rated excellent on Trust Pilot with over 4500 reviews and voted best company in the UK in our sector by consumer champion Which, the customer experience and service is at the heart of everything we do.
As we continue to be the very best in the market, and to support a major growth strategy, we have exciting opportunities for Customer Area Controllers, within our Customer Service Department, operating from our head office in Dunfermline.
What we offer:
- Excellent remuneration packages: Circa £(phone number removed) per year pro-rata.
- A range of flexible working patterns are available from Mon-Fri:
- 3 day week.
- 4 day week.
- 9 day fortnight.
- 5 day standard week.
- Part time positions.
- Company pension.
- 31 days holiday per year.
- Full use of company resources and internal support across the business to allow dedication to the required role.
- Working in a modern open plan office with free parking and on-site bistro.
- A unique opportunity to be part of our progressive team environment.
- Provide a clear pathway for career progression.
You will be responsible for:
- Being the first point of contact for handling and co-ordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of our business clients and keeping them and their customers updated.
We require proactive and resilient Customer Area Controllers who have great interpersonal, communication and relationship skills. You will need to be an assertive, confident, and positive person with excellent operational skills.
Previous experience would be beneficial, but is not essential as the successful candidate will undergo an extensive training programme.
It would be advantageous for candidates to be educated to degree level or HND/HNC qualification(s).
This is an exciting time to join our forward-thinking creative team and be part of one of Scotland s best-known household brands, CR Smith.
