Customer Service Advisor


Job Description

Customer Service Advisors – Perth
Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.

Job Title: Home Claims Handler
Start Date: ASAP
Contract Length: 7 months
Pay rate: 13.14 per hour ( 23,900 per annum)
Location: Perth – free parking available
Hours: Working a minimum of 35 hours per week
Shift pattern: You must be flexible to work 5 days over 7, Monday – Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.

Successful candidates will be required to pass both a disclosure and credit check

Key Responsibilities:

  • Taking inbound calls you will direct customers to the correct area of the business – enhancing the customer experience and saving customers from bouncing around the system.
  • Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
  • Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
  • Update systems with call details so demand can be captured and analysed

Key Skills and Requirements:

  • Previous customer service experience is essential
  • Experience of dealing with high call volumes is advantageous
  • Customer focussed with an empathic nature
  • PC literate with excellent data entry skills
  • Excellent written and spoken communication skills
  • A flexible attitude to working practices
  • Be a good team player

If you have the relevant experience and are looking for a new opportunity, please apply with your CV today!