Job Description
Join Our Team at Grange Energy Services!
Grange Energy Services Limited is a well-established and growing company, proudly delivering expert services and solutions in heating, renewables, and ventilation.
Due to a significant increase in demand for our ventilation services, we re excited to be expanding our team and we re looking for a Customer Service Administrator to join us!
We’re on the lookout for a highly organised and customer-focused individual to play a crucial role in our friendly, fast-paced team.
The Role What You ll Be Doing:
As our Customer Service Administrator, you ll play a key part in keeping our team running like clockwork! Your days will be varied and rewarding, with a focus on organisation, communication, and delivering excellent customer care.
You will:
- Support the day-to-day operations of our service team, helping to organise schedules and maximise productivity
- Be the first point of contact handling inbound and outbound calls, managing service desk emails, and responding to customer queries
- Liaise with customers to confirm appointments, and rearrange schedules when plans change or priorities shift
- Maintain accurate system records and client information, with regular use of spreadsheets
- Keep everyone in the loop providing clear progress updates to clients, the team, and management
- Escalate technical queries and monitor, ensuring a timely and effective resolution
- Assist with basic finance tasks, including payment allocations, raising invoices, account reconciliations and statement distribution
- Build strong relationships with our valued customers, always aiming to provide friendly and high-quality service
We re looking for someone who brings the following strengths to our team:
- Proficient with Microsoft Word and Excel
- Great eye for detail, with a high degree of accuracy
- Strong communicator both in writing and face-to-face with a friendly and professional style
- Naturally well-organised, able to balance tasks and keep on top of priorities
- Calm and focused, delivering great work even when things get busy
This is a full time office-based role at the heart of our operations, playing a key part in keeping everything running smoothly. If you re organised, enjoy working with people, and take pride in delivering outstanding customer service while offering cheerful, hands-on support to a close-knit team, we d love to hear from you
