Customer Outcomes Insights Lead

Job Description

Motability Operations Ltd is seeking a customer insight & analytics specialist to lead the design and delivery of an outcomes insight programme that demonstrates customers understand MO products, services and communications. The role sits in the Customer Insight & Analytics team and reports to the CX Insight Lead.

You will work closely with Legal & Compliance, In-life Customer Service, Operations, Finance, Marketing Communications, CX and Tech to bring together customer research, behavioural