Customer Experience Team Lead – Multi-Channel Coach

Job Description

Stagecoach Group in Perth is seeking a Team Leader to guide and develop a team of approximately 14 Customer Engagement Advisors. You will coach, motivate and monitor performance to achieve high standards of service across voice, email, SMS and social channels.

The role requires hands-on leadership in a fast-paced contact centre, with a focus on continuous improvement and first-time resolution, while building an inclusive team culture in a customer-centric environment.