Customer Excellence Credit Controller (Part Time)

Job Description

The Role

Customer Excellence Credit Controller to join our Cash Collection team. This is a part time role, 24 hours a week with flexibility in working hours. After probation you may work from home up to four days a week.

What You’ll Do

• Execute timely reminder actions (telephone calls, dunning letters, etc.) according to weekly objectives and accurately maintain up to date customer and account records for the allocated portfolio.
• Manage complex case work by proactively reaching out to customers in arrears, understanding their situation, and focusing on the collection of older debt (30-120+ days old).
• Utilise the Oracle Cloud Collection Module and other available tools effectively to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
• Collaborate with the Credit Manager on complex disputes that may require escalation to the Disputes Resolution Team.
• Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.

What You’ll Bring

• Proven track record of experience within a large-value Commercial Credit Control environment, or relatable.
• Strong knowledge of the end to end dunning process and using credit collection tools like the Oracle Cloud Collection Module or similar systems.
• Proven ability in chasing historical debt (30-120+ days old) and resolving problem debt while performing under pressure to meet tight deadlines.
• Excellent verbal and written communication skills with a professional telephone manner for building productive internal and external customer relationships.

What’s in it for you?

• Consistent schedule: Monday to Friday, 8:30am-5pm.
• Competitive salary rewarding your expertise and dedication.
• Hybrid working: once probation is complete, split your time between the office and home.
• Generous leave: 23 days annual leave plus bank holidays, increasing with length of service.
• Your well being first: Private Medical Insurance and a confidential Employee Assistance Program for you and your family.
• Secure your future: generous pension scheme with 6.5% employer contribution, plus life assurance covering four times your annual salary.
• Perks for your lifestyle: voluntary benefits such as Dental Insurance, Bike to Work scheme, fitness membership discounts, and Electric Vehicle Scheme.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . Supplementary information is available for Equal Employment Opportunity.