Customer Collaborations Manager

I.T. & Communications
Lanarkshire
September 14, 2026
Permanent
Urgent

Job Description

  • Act as the primary interface with customers’ supply chains for assigned accounts.

  • Develop and maintain short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.

  • Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.

  • Monitor and continuously improve service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.

  • Develop service level agreements to align shared objectives, optimise service, and identify cost-saving opportunities.

  • Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.

Requirements

  • Degree in a numerical or science-based discipline, or equivalent experience.

  • Experience in a demand or supply planning, analytical, account management, or relationship management role.

  • Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.

  • High proficiency with Microsoft Excel and the Microsoft Office suite.

  • Desirable: Experience using Oracle Fusion Demand Planning System or JDE business systems.

  • Desirable: Experience writing SQL code.

  • Desirable: Experience within the UK retail FMCG sector.

  • Desirable: Experience using Google Workspace (G-Suite).

Core Competencies

Demonstrates expertise in supply chain management, including demand planning and S&OP processes, while fostering collaborative customer relationships and optimizing service metrics. Proficient in analytical skills and tools to enhance forecasting accuracy and drive cost-saving initiatives.

Highest-signal resume keywords

  • Supply Chain Management

  • S&OP Processes

  • CPFR Principles

  • Microsoft Excel

  • Demand Planning

ATS Optimization Keywords
Hard Skills

  • Demand Planning

  • Forecasting

  • Analytical Skills

  • SQL Coding

  • Service Level Agreements

Soft Skills

  • Relationship Management

  • Collaboration

Industry Keywords

  • FMCG Sector

  • Supply Chain Queries

  • Service Metrics

  • Cost-Saving Opportunities

Tools & Technologies

  • Oracle Fusion Demand Planning System

  • JDE Business Systems

  • Google Workspace

Location

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