Customer Care Leader: Inspire Teams to Delight Customers

Job Description

Barclays seeks a Customer Care Leader in Glasgow to lead a high-performing team within the Core Money Management, Everyday Banking, and Premier teams. The role focuses on coaching and inspiring team members to ensure exceptional customer service delivery. Candidates should have proven experience in mentorship, a strong grasp of contact centre dynamics, and the ability to use data to enhance performance. This position contributes significantly to business growth and customer satisfaction, reflecting Barclays’ values.