Customer Care – Cameron Toll – Edinburgh

Job Description

Overview

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• Be available to work within Weekdays and Weekends across Early Mornings, Afternoons & Evenings.
• Act as the face of the restaurant, dealing with customers and ensuring everything runs as it should in the customer areas.
• Make children feel welcome, hand out balloons, organise special events and look after customers’ specific needs.
• Maintain high standards of cleanliness in the dining area and toilets.
• Establish and maintain positive communication with customers at all times and keep the manager informed about customer satisfaction.
• Work in a fast moving, high energy environment, maintaining a genuine smile and connecting with customers to make them feel valued.
• Work well as part of a team, demonstrating friendly, welcoming, courteous and helpful behaviour.
• Demonstrate effective communication skills such as attentive listening, face to face verbal communication and eye contact.
• Maintain high energy levels whilst working both efficiently and productively.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour.
• Effective communication skills, including attentive listening, face to face verbal communication and eye contact.
• Ability to maintain high energy levels while working efficiently and productively.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands