Customer and Trading Manager – Nightshift

Job Description

Overview

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

Salary and location: From £31,700; Location: Dumfries Store, Glasgow Road, Dumfries, DG2 9BF; Contract type: Permanent; Business area: Retail; Closing date: 31 July 2026

Responsibilities

• Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
• Often, you’ll run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we’re ready to serve our customers.
• People management as a core part of the role, including performance and capability management, disciplinary processes and ensuring scheduling and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of your base salary. Our nightshifts typically run from 22:00 to 08:00.

Great nightshift manager

• Comfortable with nightshift work and adaptable to the physical and mental impact, providing a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational environment.
• Resilience to the mental and physical demands of working nights.
• Delivers excellent customer service and coaches the team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Ability to manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and is comfortable operating independently when senior management is absent.
• Commitment to inclusivity and diversity in practice.
• Track record of delivering customer service excellence and coaching others.
• Experience leading a team in a fast-paced, customer-facing environment with motivated colleagues and smooth operations.
• Operational leadership skills, including taking responsibility for store operations in the absence of more senior managers.
• Proven ability to meet or exceed KPIs across sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.
• Desirable: Night shift experience in a high-volume, operational environment with a safe, supportive atmosphere for the team during out-of-hours trading.

Benefits and rewards

• Discount card – 10% at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays.
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – employer contributions matched between 4-7.5%.
• Sainsbury’s share scheme – discounted investment.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks to support development and networking.
• Cycle to Work scheme to hire a bike and equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusive workplace

We are committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We provide resources to help colleagues understand their roles and offer development opportunities, mentorship, training and career progression. We celebrate diversity through initiatives and events and foster a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look.

Note on accessibility

If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.