Customer and Trading Manager – Nightshift

Job Description

Customer and Trading Manager – Nightshift Salary: From £31,700 + £4,500 premium
Location: Blackhall Store, Edinburgh, EH4 2EB
Contract type: Permanent
Business area: Retail
Closing date: 26 May 2026
Requisition ID:

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
• Often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant by morning so we’re ready to serve customers.
• Managing people, performance, capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Nightshift managers work full time hours over 4 nights, receiving a £4,500 premium on top of base salary. Nightshifts typically run from 22:00 until 08:00.

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to the physical and mental impact of these shift patterns.
• Previous line management responsibilities in a fast paced, operational environment.
• Resilience to deal with mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues, or other employee relations issues.
• Leads operations and is comfortable managing alone in absence of senior management.
• Prioritises inclusivity.
• Track record of delivering excellent customer service and coaching colleagues.
• Successful meeting/exceeding KPIs (sales, availability, satisfaction, engagement).
• Managed employee relations, performance, and absence management.
• Desirable: night shift experience in high volume environment with safe supportive atmosphere.

Working for us has great rewards:

• Salary dependent on experience, store size, complexity, and location.
• Benefits include discount card, annual bonus scheme, free food and hot drinks, generous holiday, maternity/paternity leave, pension match, share scheme, wellbeing support, colleague networks, cycle-to-work scheme, and special offers.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.