Crisis Practitioner – North East Crisis Team

Job Description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

The Crisis Service will provide a comprehensive multi-agency team approach of care, rapidly responding to people in acute psychiatric distress until the crisis has been resolved and the service user is linked to ongoing care. This will be delivered on the basis of least restrictive alternative and minimum disruption to the lives of service users, and offer a credible alternative to hospitalisation whenever possible. This will take due note of the supports available and the needs of carers involved in the informal care of service users.

Through a short term case management approach, the service will provide intensive support and interventions to clients and carers prior to and following discharge from hospital, and will include service users who are on temporary leave from hospital through, for example, suspension of detention. This will include service users from the CHP catchment area who may be temporarily cared for within service user facilities out with the CHP boundary.

Duration, Location, and Working Pattern:

• Permanent
• Full time 37 hours per week
• Shift Pattern:
  • Monday Friday shifts are 9 8 or 9 5.
  • Sat/Sun shifts are 9 5.
  • Each week full time staff do 2 x 9 8 shifts and 2 x 9 5 shifts. 3 days off per week.
• North East Area Glasgow

Key responsibilities:

• Assess, plan, deliver and evaluate client care.
• Manage day to day clinical, practice and environmental risk.
• Ess health promotion needs for service users and carers.
• Identify and respond to gender related needs, domestic abuse and child protection concerns.
• Maintain accurate, up to date care and practice records.
• Build therapeutic, culturally sensitive relationships based on equality, dignity and respect.
• Ensure practice complies with the Mental Health (Care and Treatment) (Scotland) Act 2003 and national guidance.
• Work in line with national/local policies, standards and best practice frameworks.
• Reflect critically on practice and engage in continuous professional development.
• Support senior staff in maintaining governance, communication, leadership, standards, audit, evidence based practice and a learning focused safety culture.
• Provide meaningful learning opportunities for students, including mentoring and meeting placement standards.
• Liaise with statutory and voluntary agencies; contribute to MDT meetings and case conferences.
• Offer specialist psychiatric advice and participate in multi agency discussions.
• Maintain strong knowledge of mental health legislation and advocate for service users and carers.
• Contribute to service review, development and improvement.
• Participate in audits and user/carer satisfaction processes.
• Follow all Health and Safety legislation and organisational policies.
• Act as a professional role model.
• Work collaboratively with support workers from purchased services, offering direction on care plan tasks.
• Participate in ongoing client reviews, including input from purchased services.

Knowledge, training, qualifications and/or experience required to do the job:

• Completion of training as a first level registered nurse in mental health with a currently valid registration with the Nursing and Midwifery Council
• Some post registration experience, with experience of the mental health sector preferably community.
• Evidence of continual professional development.
• Effective communication skills.
• Ability to work without direct supervision.
• IT literate – basic level of Microsoft Word/Excel and Outlook.
• Applicants must have a full UK driving licence.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

We are also committed to work life balance and offer a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, we encourage applications from individuals seeking flexible working arrangements. From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will be reduced on a pro rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.