Credit Controller

Job Description

Role: Credit Controller (Maternity Cover) Salary: £28,000 per annum Location: Edinburgh

We are looking for a Credit Controller to join our Finance Team, based at our Head Office in Edinburgh. You will play a key role within the Accounts Receivable function, managing your own debtor ledger and supporting the wider business with cash collection, customer account management and credit control administration.

This is a fast paced role where organisation, communication skills and attention to detail are essential.

Job Activities

• Manage your own debtor ledger and ensure overdue balances are collected in a timely manner
• Place customer accounts on and off stop where required
• Carry out debt chasing through phone calls, emails and letters
• Set up and manage payment plans with customers
• Work closely with assigned Account Managers to support cash collection
• Record and allocate incoming customer payments accurately
• Request customer remittances where required
• Set up new customer accounts and carry out credit checks
• Monitor and manage unallocated payments
• Manage customer queries and liaise with the billing team to ensure timely resolution
• Manage customer tickets, live chats and telephone queries within agreed KPI targets
• Lodge cheque and cash payments and support banking transactions
• Attend weekly meetings with the Accounts Receivable Manager and Account Managers
• Support the wider team with inbox management and ad hoc finance administration tasks
• Ensure all credit control procedures and departmental SLA’s are followed

Knowledge and Skills Required

• Previous experience within a Credit Control, Finance or Accounts role
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise workload
• Ability to work to targets and deadlines
• High level of numeracy and attention to detail
• Flexible and adaptable approach within a busy environment
• Good knowledge of Microsoft Office packages, particularly Excel
• Experience using Microsoft Dynamics or accounting software would be beneficial
• Ability to multitask and manage a variety of tasks at once

What We Offer

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.