Credit Control Administrator – Part Time

Job Description

Credit Control Administrator – Part Time

The Credit Control Administrator will develop and maintain strong working relationships with both internal stakeholders and, where appropriate, external customers. The role will also provide administrative support to the Head of Billing and Credit, including the preparation of reports and other information as required to support the Credit Control function.

Main duties of the job

The Credit Control Administrator will be responsible for a range of cash management and credit control activities within the Billing and Accounts Receivable team, while working collaboratively with and supporting internal stakeholders. The post holder will manage a variety of credit control activities to ensure cash collection targets are achieved and outstanding debt is effectively managed.

About us

As the UK’s largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success – we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we’re always looking ahead. Based in our main hospital, you’ll be part of a team delivering care across 234 beds, 10 theatres, and a 13-bed intensive care unit – working alongside over 1300 colleagues, in specialist teams, combined with over 700 consultant surgeons and physicians, we are all united by a shared commitment to high quality, compassionate care. We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times’ UK Best Employers Survey 2026.

Key Responsibilities

As our Credit Control Administrator, you’ll support a wide range of administrative and credit control activities, including:

• Managing reminder letters to patients and consultants, including registering accounts for bad debt referral.
• Producing insurer nonpayment notifications to patients.
• Managing the Credit Control inbox and processing copy invoice requests.
• Managing the Agile Payments inbox.
• Processing refund requests, maintaining the refund tracker and distributing approved refunds to the Credit Control team.
• Maintaining accurate records within Meditech and the Debtor Forecast report.
• Managing weekly Patient Zone updates to ensure insurer shortfalls are accurately recorded.
• Updating patient address details within Meditech and Healthcode where required.
• Updating the Debtor Forecast report twice each week.
• Supporting the wider team with administrative tasks.
• Identifying opportunities to improve processes and ways of working.
• Clearing zero balance accounts.

What we’re looking for

You will be an organised and motivated individual who enjoys working as part of a collaborative team. You’ll also have:

• Previous experience within a credit control, accounts receivable or finance administration role.
• Intermediate Microsoft Excel skills and good general IT skills.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• The ability to build effective working relationships with colleagues and customers.
• A proactive approach with a commitment to continuous improvement.

Experience

• Experience managing a varied administrative workload and working to deadlines.
• Experience maintaining accurate records and handling confidential financial information.
• Experience working collaboratively with internal stakeholders and customers.

Key Benefits

• Life insurance – Get life cover worth four times your salary.
• Private medical cover – Fast track access to private healthcare after probation.
• Pension – Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme – Counselling service for stress and practical guidance.
• Blue light card – Unlock thousands of discounts on supermarkets, holidays, fashion, tech, and days out.
• Cycle to work – Tax free benefits for a healthier, greener commute.
• Electric car scheme – Affordable, eco friendly ride.
• Subsidised staff restaurant – Variety of healthy meals at a fair price.
• Recognition programmes – Celebrate wins and receive recognition.

How to find us

This role is based at: 1 Park Square West, London NW1 4LJ. Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

Person Specification

Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.