Courier Support Coordinator

Job Description

Posted Friday 3 July 2026 at 00:00 Expires Friday 31 July 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands-Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8-to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Join the Evri Final Mile Team as a Courier Support Coordinator! Airdrie Location Motherwell – Shift Pattern – Any 5 days over 7 Ready to be at the heart of the action?

Step into a fast paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem solving, supporting others, and driving service excellence, this is your moment.

We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What You’ll Be Doing Day to Day as our Courier Support Coordinator

As a Courier Support Coordinator, you’ll be the on site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they elevate, and keep the operation flowing seamlessly-so our customers get the great experience they expect.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

• A current UK driving licence.
• Solid understanding of the self employed courier model.
• Experience working in a fast paced, customer focused operational environment.
• Strong problem solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and elevate risks quickly.

Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.