Concierge & Guest Experience Host

Job Description

Be the Warm Welcome – and the Fond Farewell

At Glasgow Marriott Hotel, we believe the best
guest experiences are created by people who genuinely care.

As our Concierge & Guest Experience Host,
you’ll be one of the first friendly faces our guests see and one of the last
they remember. From a warm welcome at arrival to those final “have a safe
journey” moments, you’ll help make every stay feel personal, effortless and
memorable.

You’ll know where to find the best of Glasgow – or be
curious enough to find out. Whether it’s recommending a hidden gem, securing a
last-minute restaurant booking, arranging transport, celebrating a special
occasion or simply knowing the perfect place for a great coffee, you’ll be the
person guests turn to.

This is a role for someone who loves people, thrives on
variety and takes pride in making a difference. It’s about anticipating needs,
creating connections and turning great service into genuine guest experiences.

What You’ll Be Doing

• Create
  a warm, confident and genuinely welcoming arrival experience for every
  guest.
• Be a
  knowledgeable and enthusiastic ambassador for Glasgow, sharing
  personalised recommendations for restaurants, attractions, events,
  shopping, nightlife and local experiences.
• Handle
  guest requests with energy and initiative – from transport and
  reservations to celebrations, experiences and those unexpected last-minute
  asks.
• Make
  every interaction feel personal, professional and effortless, whether
  you’re welcoming a returning guest or helping someone discover Glasgow for
  the first time.
• Keep
  the lobby and Concierge area polished, organised and welcoming throughout
  the day.
• Work
  closely with Front Office and wider hotel teams to create a seamless guest
  journey from arrival through to departure.
• Use
  your initiative to resolve challenges quickly and positively, knowing when
  to take ownership and when to bring in the right colleague.
• Build
  strong relationships with guests and colleagues, creating memorable
  moments that go beyond expectations.
• Share
  your knowledge and experience with new team members and contribute to a
  positive, inclusive team culture.
• Represent
  the Glasgow Marriott Hotel with pride, professionalism and genuine
  Scottish hospitality.

What We’re Looking For

We’re looking for personality, curiosity and a genuine
passion for people.

You’ll ideally have:

• Previous
  experience in Concierge, Guest Services, Front Office, Reception or
  another customer-focused hospitality or tourism role.
• A
  strong knowledge of Glasgow and its surrounding areas – or the enthusiasm
  and curiosity to become a local expert quickly.
• A
  warm, confident communication style and the ability to connect naturally
  with a wide range of guests.
• Excellent
  organisation skills and the ability to stay calm, focused and positive
  when things get busy.
• A
  proactive approach – you see what needs doing and get on with it.
• The
  confidence to work independently while being a supportive and
  collaborative team player.
• A
  genuine passion for creating memorable guest experiences.
• A
  flexible approach to working across a hotel environment, including
  weekends and varying shift patterns.

Most importantly, you’ll care about how people feel.
You’ll take pride in the small details, enjoy making someone’s day better and
understand that exceptional hospitality starts with genuine human connection.

What’s In It For You?

We believe taking care of our guests starts with taking care
of our people.

As part of the Glasgow Marriott Hotel team, you’ll have
access to a range of benefits and opportunities, including:

• Marriott
  employee hotel rates with discounted stays across 10,000+ Marriott
  hotels worldwide.
• Friends
  & Family rates on hotel stays and dining.
• Free
  meals while on shift and complimentary staff parking.
• Free
  use of our onsite Leisure Club, including gym, pool and leisure
  facilities.
• Access
  to wellbeing, wellness and mental health support.
• Learning
  and development opportunities to help you build your skills and
  progress your career with Marriott.
• Access
  to a range of retail, lifestyle and everyday discounts through
  our colleague perks platform.
• The
  opportunity to work within a global hospitality brand while being part of
  a close-knit team here in Glasgow.

Welcome to Glasgow Marriott Hotel

Located in the heart of Glasgow’s city-centre financial
district, the Glasgow Marriott Hotel has recently undergone a
full, design-led transformation.

Our hotel features 303 beautifully refurbished
bedrooms, a vibrant and social lobby, the contemporary Cast Iron
Grill, and upgraded leisure facilities including a modern gym, indoor pool,
spa, sauna and steam room.

We’re proud to have been recognised as Scotland’s
Best 4-Star Hotel – West at the recent Prestige Awards, reflecting our
commitment to delivering exceptional experiences in a stylish and welcoming
environment.

With the SEC, OVO Hydro and Buchanan Street all
within easy reach, our location puts guests at the centre of everything Glasgow
has to offer – and gives you the perfect opportunity to become their go-to
local expert.

We’re also committed to creating a more sustainable future
and a workplace where people can belong, grow and thrive.

Ready to make every welcome memorable?

If you’re passionate about people, proud of Glasgow and
excited by the opportunity to create experiences guests will remember, we’d
love to hear from you.

Join Glasgow Marriott Hotel and help us make every stay
feel a little more personal.