Complaints Administrator

Job Description

Complaints Administrator

Your new role
As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include:

• Coordinating communications with students, staff, and external bodies
• Supporting committee management, including minute-taking and follow-up actions
• Managing precautionary suspensions
• Ensuring compliance with institutional policies and national regulations
• Providing guidance and advice on relevant procedures to students, staff, and The Union
• Contributing to continuous improvement by proposing updates to codes and procedures
• You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases.

What you’ll need to succeed

To be successful in this role, you will need:

• HND/SVQ Level 4 or equivalent, or relevant practical experience
• Experience working with regulatory frameworks and administrative procedures
• Strong written communication and organisational skills
• Ability to manage confidential information with discretion
• Proficiency in IT systems and database management
• A customer-focused approach and commitment to enhancing the student experience
• Experience in a similar role within further or higher education is desirable.

What you’ll get in return

• A supportive and collaborative working environment
• Opportunity to contribute to meaningful institutional processes
• Professional development and training opportunities
• Competitive salary and benefits package
• Flexible & Hybrid working arrangements where applicable

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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