Commercial Property Manager

Job Description

Commercial Property Adjusting Operations Manager

Lead and support a high performing Commercial Property Adjusting team in Scotland, primarily from our Glasgow office. Provide day to day leadership, mentoring, development, performance management, financial target management, compliance with Sedgwick processes and regulatory requirements, and build trusted relationships with insurer clients, brokers and internal partners.

Location: Glasgow (hybrid working). Job Type: Permanent. Salary: Competitive, with company vehicle or allowance and benefits.

Responsibilities

• Lead a team of commercial loss adjusters and technical colleagues.
• Ensure exceptional service delivery and robust technical quality on commercial property claims.
• Drive performance and manage financial targets.
• Ensure compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act.
• Build trusted relationships with insurer clients, brokers and internal partners.
• Maintain a flexible schedule, typically 2 3 days per week in the office.

Qualifications

• Experience handling commercial property insurance claims.
• Strong customer focus and commitment to delivering excellent service.
• Proven leadership ability to motivate and support a high performing technical team.
• First class written and verbal communication skills with confidence engaging stakeholders at all levels.
• Strong IT capability and ability to maintain accurate, high quality electronic files.
• Organisational strength: prioritise, manage deadlines and maintain control under pressure.
• Team collaboration skills and support for colleague development.
• Experience in performance management: coaching, mentoring and structured discussions.
• Compliance mindset with understanding of regulatory expectations and the Consumer Duty Act.
• Commercial awareness of how team performance influences financial outcomes and client satisfaction.

Benefits

• Competitive salary based on skills, experience and qualifications.
• Fully funded company vehicle or cash in lieu allowance.
• Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from office or home.
• Private healthcare plan (including pre existing conditions).
• Life assurance and group income protection.
• Voluntary benefits: green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications, employee assistance programme, discounts on various products and services.

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change the duties of the position at any time.