Collections & Support Team Lead: Empathetic Coach

Job Description

Aimeewillow in Scotland is seeking a Customer Support and Collections Team Leader to guide a dedicated CSC team in implementing empathetic, compliant contact strategies for customers in financial difficulty. You will mentor CSC Associates, ensure accurate records, and help the team meet service and quality targets.

The role focuses on coaching, performance monitoring, and continuous improvement while maintaining strong collaboration with wider collections leadership to enhance the overall