Collections Advisor

July 12, 2024

Job Description

Operations Advisor (Monday to Friday, 35 hours between 8am and 6pm, starting salary c. £25,000-£26,000 (based on experience) The Role:-Working as part of a small dedicated team, you’ll provide first class service to our clients and customers as well as supporting the Operations Manager by carrying out a broad range of duties including: Answering telephone calls and dealing with customer and client queries Dealing with customer communications via email and letter and managing as appropriate Processing loan applications and customer and client payments Managing various banking processes including BACS, DD postings, cancellations and reconciliations Liaising with and providing information to various third parties including Credit Reference and Fraud Prevention Agencies Assisting the Operations Manager with the production of meaningful Management Information to assist key internal and external stakeholders Providing administrative support to the Operations Manager as requiredYou’ll have a minimum of two years’ experience within an Operations/Senior Customer Service Advisor role (ideally within a Financial Services/Contact Centre environment), strong administration skills and good written and verbal communication skills. You should have a proven track record of providing service excellence, strong attention to detail, good PC skills and be flexible and adaptable in your approach to work. The PackageIn return we offer a great working environment, a competitive salary (and annual performance related bonus scheme) excellent benefits including 25 days annual leave, a Pension Plan and Life Assurance.

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