Job Description
Join the team at Hallmark Melrose Grange, our newest luxury care home coming to St Mellons, Cardiff.
For many years, Hallmark Luxury Care Homes has proudly served communities across Cardiff and South Wales, delivering award-winning residential, dementia and nursing care that enables people to live each day to the fullest with exceptional support and compassion.
Designed to blend seamlessly with its natural surroundings, Melrose Grange will offer beautifully appointed spaces flooded with natural light, wrap-around gardens, and a dedicated sensory garden for those living with dementia. Backed by more than 25 years of care expertise, Melrose Grange will embody the Hallmark values that place residents, their families and loved ones at the heart of everything we do.
As Clinical Deputy Manager, you will play a pivotal role in shaping and leading our clinical team, ensuring the highest standards of care, supporting the Home Manager, and creating an outstanding environment where both residents and colleagues can thrive. This is a unique opportunity to be part of an exciting new opening and help build an exceptional care team from the very beginning.
About the Role
As Clinical Deputy Manager, your gentle touch will put the residents’ care and wellbeing at the heart of everything you do. At Hallmark, we pride ourselves on the warmth and support we provide to our residents and their families, like with an everyday chat or just a phone call away. We like to see our residents happy and jovial, and, where possible, create independence, dignity, and quality of life, always in a person-centred, caring, and supportive environment.
As Deputy Manager, you will
- Support with leading the wider team to ensure they are aligned with the Hallmark charter, vision and values
- Lead care delivery in the home, to ensure continuous assessment, planning, implementation and evaluation of residents’ care.
- Ensure the clinical and care team are adhering to the requirements of their codes of conduct
- Communicate effectively with team members, residents and their families
- Have an adaptable and flexible approach to the role and nature of a care home environment
About You:
The Deputy Care Home Manager is a motivational and inspirational leader who has the ability to motivate, engage, and exercise leadership throughout the team with an open and relaxed communication style. Naturally, we would expect the Deputy Care Home Manager to achieve a high standard of clinical care by auditing, analysing trends and directing the care team to deliver great results.
A key to success in this role is the ability to communicate easily with CQC, Social Services, and the Safeguarding teams. The ability to implement action plans for improvement and build a reputation of high-quality care delivery for the home.
- Registered General Nurse with active NMC PIN and strong clinical skills
- Proven experience of post-qualification Practice in a health and social care setting with older people
- Previous experience of leading a team (ideally 2 years)
- Great written and verbal skills for communication and understanding
- Good IT skills and confidence in computer-based work
Be approachable to a diverse group of people and develop meaningful relationships
Rewarding You With Benefits That Truly Matter
At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way-physically, mentally, and financially.
What You Can Expect
Financial Wellbeing & Security
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Annual salary reviews
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Enrolment onto our Westfields Cash back plan
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Free Life Assurance Scheme
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Joining bonus available in some homes
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Refer a Friend Scheme – earn up to £1000 for each successful referral
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Great savings on lease cars
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Blue Light Card
Career Growth & Development
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Excellent induction and continuous professional training
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Study support for recognised qualifications
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Career Development Pathways
Recognition & Appreciation
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Long Service Awards celebrating your commitment
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Annual Hallmark Care Awards
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Team empowerment days
Reap the Rewards
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that’s not all! Here’s what else you can expect:
Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
