Clinic Coordinator Fri/Mon/Tues- Edinburgh

Healthcare & Medical
Midlothian
July 7, 2026
Permanent
Urgent

Job Description

Clinic Coordinator – Edinburgh

At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Edinburgh hearing centre working part time 22.5 hours per week, Monday, Tuesday and Friday 9am 5pm. this role will be based in Hanover street with Fridays being in Morningside clinic.

Key Responsibilities

  • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
  • Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
  • Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
  • Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
  • Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
  • Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Qualifications

  • A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
  • Self motivated and competitive, driven to meet and exceed targets.
  • Logical and proactive, capable of navigating challenging situations with ease.
  • Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Location

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