Clinic Coordinator – Falkirk

Job Description

At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients at our hearing centres.

We are looking for a Clinic Coordinator to join our Falkirk hearing centre. The role is part-time Monday-Wednesday 9am-5pm.

Key Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Qualifications

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.