Client Service SME – Digital Wealth Solutions

Job Description

JPMorgan Personal Investing seeks a Client Service SME to own complex client journeys, delivering high-quality support across phone, email, and chat. You will identify root causes and collaborate with internal teams to improve outcomes, while maintaining accurate case notes and meeting service standards.

In a regulated financial services environment, you will handle escalations, manage end-to-end cases, and coordinate with external providers to progress servicing actions, ensuring timely