Client Manager German Speaking

Job Description

Cigna Healthcare is a global health service company dedicated to transforming healthcare. We serve more than 180million customers worldwide and are trusted in over 30 countries.

About The Role

As a Senior Client Manager (German Speaking), you will develop and manage strong, long term relationships with clients and broker partners across a global portfolio. You will take a proactive, consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support cost control and improved health outcomes.

You’ll Be Responsible For:

• Act as the primary point of contact for clients and broker/consultant partners, ensuring a high quality, responsive service experience
• Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations
• Manage a portfolio of large corporate accounts, including a mix of funding arrangements
• Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes
• Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions
• Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings
• Support business growth by introducing and expanding relevant products and services across the portfolio
• Communicate updates and changes clearly to clients, including regulatory or process developments
• Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery
• Maintain accurate records and insights using internal systems, including Salesforce
• Provide guidance and support to colleagues, contributing to knowledge sharing and team development

What You’ll Bring to the Role:

• Proven experience within account management, client services, sales, or a similar client facing role
• Fluent/Native in German
• Strong knowledge of healthcare products/services or a comparable regulated or service led industry
• Experience managing complex client relationships and delivering consultative solutions
• Excellent communication and presentation skills, with the ability to engage a variety of stakeholders
• Confidence in leading productive client meetings and influencing decision making
• Strong problem solving skills, with the ability to think creatively and deliver practical solutions
• Commercial awareness with the ability to balance client needs and business objectives
• High level of emotional intelligence, including empathy, adaptability, and active listening
• Strong negotiation and relationship management skills
• Comfortable working with data and using insights to inform decision making
• Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce)
• Experience working in an international or multi market environment is advantageous
• Additional language skills are a plus, though not required

Why You’ll Love Working Here:

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program