Client Experience Assistant

Job Description

Client Experience Assistant – Overview

Part time position based in Edinburgh office. Core hours Monday to Thursday 1pm 5pm and Friday 11.30am 5pm, 21.5 hours per week.

Responsibilities

• Provide a smooth and efficient service in the day to day running of internal and external client areas.
• Ensure tea/coffee/refreshments are available in client suite meeting rooms, keep rooms tidy and presentable.
• Configure boardrooms according to operational requirements, remove/add tables and chairs, and set up rooms per booking requirements.
• Maintain colleague coffee machines with milk, perform cleaning processes and keep coffee & tea stock levels, liaise with Team Lead to order stock.
• Keep colleague kitchen and breakout spaces clean and presentable.
• Provide ad hoc coverage and support for reception during busy periods and colleague absences, greet and direct clients upon arrival.

Skills & Qualifications

• Flexible, self motivated, highly competent and able to work independently.
• Strong customer service experience and excellent communication skills, able to communicate with clients and colleagues across the business.
• Client focused manner with the ability to deliver a client always focused service.

Benefits & Development

• Opportunity to build on your career and realise your ambitions within a reputed firm.
• Commitment to colleague development and outstanding training opportunities.
• Positive working environment that values individuals.