Car Finance Complaints Lead Flexible Hours + Bonus

Job Description

CarMoney is seeking a proactive Complaints Officer to manage the complaints lifecycle within our car finance operations. You will ensure robust audit trails in the CRM, escalate where needed, and coordinate with lenders, dealerships and management while maintaining high customer satisfaction.

The role involves leading weekly meetings, guiding the risk committee, and safeguarding financial exposure through timely resolutions. Onsite in Eurocentral with a competitive package.