Buyer Relationship Manager

Job Description

Key details

Job Title: Buyer Relationship Manager. Location: Shawlands, Glasgow. Department: Sales. Work Contract: Permanent, 37.5 hours per week. Days and Hours: Monday to Friday 9.00am to 5.30pm.

About the role

The Buyer Relationship Manager is responsible for managing and developing high-quality buyer relationships, proactively sourcing suitable property opportunities, and facilitating successful residential transactions. This is a hybrid role combining traditional sales negotiation capability with a consultative, buyer-led approach. The post-holder will work closely with motivated buyers, matching them to appropriate homes, identifying opportunities ahead of the wider market, and supporting transactions through to completion. A key part of the role is delivering a joined-up client experience, including introducing relevant clients to Rettie’s mortgage and protection services where appropriate. The role is a direct contributor to revenue, pipeline growth, and instruction generation.

Key responsibilities

The key responsibilities for this role centre around building strong client relationships and delivering exceptional customer service. By understanding buyers’ needs, offering expert guidance, and supporting every stage of the process, you help create rewarding experiences and lasting trust. Responsibilities include:

• Develop and maintain strong relationships with buyers, understanding their needs and providing personalised advice.
• Proactively source and match suitable properties to buyers, staying informed of market activity and opportunities.
• Arrange and conduct property viewings, offering professional guidance and feedback.
• Support negotiations and sales progression, collaborating with both buyers and sellers to facilitate successful transactions.
• Identify and convert business opportunities, including generating instructions from buyer engagement and contributing to branch growth.
• Introduce clients to mortgage and protection services, ensuring timely and relevant referrals.
• Maintain accurate records and manage follow-up processes within the CRM system.
• Utilise technology, data, and AI to enhance efficiency and client experience.
• Stay up-to-date with local market conditions and contribute commercially to wider team objectives.

Key requirements

Essential:

• Knowledge relevant to the role description.
• 2-3 years of experience in a similar role focused on building client relationships.
• Previous negotiating experience in Estate Agency.
• Fully IT literate and proficient in the use of IT systems, including MS Word, Excel & Outlook.
• Willingness to perform administrative tasks.
• Strong written and verbal communication, numeracy and data analysis skills.
• Full, clean driver’s licence.

Desirable:

• Qualification in Estate Agency or similar.
• Sales knowledge/experience in a local Glasgow market.

Competencies

• Customer focused.
• Collaboration.
• Communication.
• Problem Solving.
• Positive Mindset.
• Planning and organising.